Frequently Asked Questions

SHIPPING & TRACKING

Has my order shipped?

Log in to your account to view your order status.

How do I change quantities or cancel an item in my order?

Please email or call us with the order number along with the requested changes and we will do our best to make these changes depending on the timing of when we are notified. Please note that once an order has begun processing or has shipped, the order can no longer be edited.

How do I track my order?

Once your order is fulfilled you will receive a confirmation email click the "View your order" button to see shipping and tracking details.

My order never arrived.

Confirm you received the shipping confirmation email. From there click the "View your order" button to check the status of your order. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Check your shipping confirmation email and click the "View your order" button. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

MY ACCOUNT

How do I create an account?

  1. Visit our Create an account page
  2. Fill out the form
  3. Click the "Create" button

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Visit your account page to view your account information.

I forgot my password.

Visit the Login page  and under the login box you'll see a link that says "Forgot your password?". An email will be sent allowing you to reset your password.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 5 business days of receiving the product. Visit Returns for more information on returning product.

When will my order ship?

Most items will ship within 3-5 days of order. Please see each individual item page for more information on the availability of each item. After placing your order, view your account to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

What are my payment choices?

Our current payment options are Visa, Mastercard, Discover, and American Express.

GUARANTEES

Best Pricing

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.